Quality Policy

Crimea Begins with Us!

Mission

International Simferopol Airport has been the “Air Gate of Crimea” since 1936. We ensure transport accessibility of the Crimean Peninsula and aim to pave the air bridge for every family who wants to enjoy tender sunshine, fresh mountain air, glowing and heaving Black Sea.

LLC “Simferopol International Airport” is eager to become the best airport and provide the relaxation of guests upon their arrival to Crimea, leaving them in keen desire to return.

Our principles

• Ensure high level of flight safety and aviation security due to the integrated system of risk management.
• Attentive attitude to passengers, airline companies and Airport clients. We fulfil our obligations, explore and make every effort to understand the current and future needs of passengers, airline companies and clients, address their requests.
• Engaging the Airport staff in the process of continuous service quality improvement by creating an efficient motivational system.
• Continuous quality improvement: we organize our activity in such a way as to constantly, step-by-step, improve the current situation — we strive for perfection.

• maintaining the operation and constantly improving the efficiency of quality management system in compliance with the requirements of international standards and practices;
• managing the production risks in order to prevent the occurrence of possible non-compliances, negative events and eliminate their causes;
• checking the safety of flights and quality of rendered services on a regular basis;
• analyzing activity and feedback from the consumers on a regular basis, achieving set goals and executing quality policy for constant suitability;
• implementing and improving aviation safety requirements in the sphere of air transport service and security activities performed by LLC “Simferopol International Airport”;
• training and maintaining a high professional level of the Airport personnel, improving labour conditions.

The management of LLC “Simferopol International Airport” ensures the conformity of the quality management system with the requirements of the international standard ISO 9001 and undertakes to comply with the stated requirements, continuously improve efficiency of the quality management system, ensure that all employees of LLC “Simferopol International Airport” are fully aware of the Quality Policy, as well as create conditions for its implementation with the provision of necessary resources.